Refund policy

Refund, Return & Replacement Policy

Last Updated: September 6, 2026

At Swaadara, we take great care in preparing, packing, and dispatching every order. Since our products are food items, we do not accept returns or exchanges once an order has been delivered, except in the specific situations mentioned below.

By placing an order on myswaadara.com, you agree to the terms of this Refund, Return & Replacement Policy.

1. No General Returns or Exchanges

We do not accept returns or exchanges for products that have been correctly delivered.

Returns, refunds, or replacements will not be provided in cases such as:

  • Change of mind after placing or receiving the order

  • Customer does not like the taste, flavour, texture, or product

  • Customer ordered the wrong product or quantity

  • Customer no longer wants the product

  • Product was ordered by mistake

  • Personal preference or dissatisfaction with the product

  • Any other reason where the correct product and quantity were delivered in acceptable condition

As our products are food items, we cannot accept returned food products for resale or redistribution.

2. When Refund or Replacement Is Available

A refund or replacement may be provided only if there is an issue with the order, including:

  • A wrong product was delivered

  • The wrong quantity was delivered

  • One or more products are missing from the order

  • The product or packaging was damaged during transit

  • The package appears to have been opened, tampered with, or compromised during delivery

  • The product is received in an unusable condition

  • An expired product is received

Depending on the circumstances, Swaadara may provide either a replacement or refund.

Swaadara will bear the shipping cost for an approved replacement arising from an error or issue attributable to Swaadara or the delivery process.

3. Reporting a Damaged, Wrong, Missing or Incorrect Order

If you receive an order with any of the issues listed above, you must contact us within 48 hours of delivery.

To process your request, you may be required to provide:

  • Your order number

  • Your registered name and contact details

  • Clear photographs of the package and product

  • A photograph of the shipping label

  • A video or other evidence showing the issue, where applicable

  • Any other information reasonably required by Swaadara to verify the claim

Claims submitted after 48 hours from delivery may not be eligible for a refund or replacement.

We recommend checking your package and products as soon as they are delivered.

4. Wrong Product or Wrong Quantity

If Swaadara sends a product different from what you ordered, or if the quantity received is incorrect, please contact us within 48 hours of delivery with the required photographs/videos and order details.

After verification, Swaadara may provide:

  • A replacement of the incorrect/missing product; or

  • A refund for the affected product(s), where applicable.

The replacement shipment will be sent at no additional shipping cost to the customer when the error is attributable to Swaadara.

5. Damaged or Tampered Package

If your package or product is damaged during transit or appears to have been opened or tampered with, please take clear photographs/videos of the package before disposing of or discarding any packaging.

Contact Swaadara within 48 hours of delivery.

After reviewing the evidence, Swaadara may approve a replacement or refund, depending on the circumstances.

6. Missing Product(s)

If any product that was included in your order is missing from the delivered package, please contact us within 48 hours of delivery.

After verification, Swaadara may either send the missing product(s) or issue a refund for the missing product(s), as applicable.

7. Expired or Unusable Product

If you receive an expired product or a product that is received in an unusable condition, contact us within 48 hours of delivery.

Please provide photographs/videos of the product, packaging, and relevant product information so that we can investigate the issue.

If the claim is verified and approved, Swaadara may provide a replacement or refund.

8. Incorrect Address or Contact Details Provided by Customer

Customers are responsible for providing accurate delivery information while placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete:

  • Delivery address

  • Phone number

  • PIN code

  • Recipient details

  • Other required delivery information

and the order is returned to Swaadara, no refund will be issued automatically.

If the customer wants the order to be shipped again, the customer will be required to pay the applicable shipping/reshipment charges before Swaadara dispatches the order again.

9. Failed Delivery, Refused Delivery or Unavailable Customer

If an order cannot be delivered because the customer:

  • Refuses to accept the order

  • Is unavailable to receive the order

  • Does not respond to delivery attempts

  • Does not collect the order when required

  • Provides incorrect delivery information

  • Otherwise causes the delivery to fail

and the shipment is returned to Swaadara, no refund will be provided.

If the customer wishes to have the order shipped again, the customer must pay the applicable reshipment/shipping charges before the order is dispatched again.

10. Order Cancellation

An order may be cancelled only before it has been dispatched.

Once an order has been dispatched, cancellation requests will not be accepted.

For an approved cancellation before dispatch, prepaid orders will be refunded to the original payment method, subject to the applicable refund terms.

11. Refunds for Prepaid Orders

For eligible and approved refund requests, refunds for prepaid orders will be initiated to the original payment method used to place the order.

Refunds will be initiated within 7 working days after the refund has been approved.

The time taken for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or other payment service provider.

12. Refunds for Cash on Delivery (COD) Orders

For eligible COD orders, a refund may be provided only in the circumstances covered under this policy and after the claim has been reviewed and approved by Swaadara.

Where a COD refund is approved, the refund may be processed through UPI or another payment method communicated by Swaadara.

Swaadara may also offer a replacement of the affected product(s) instead of a refund, depending on the circumstances.

COD refunds will not be provided for change of mind, taste preferences, incorrect orders placed by the customer, refused deliveries, failed deliveries, incorrect addresses, or other situations that are not covered under the eligible refund circumstances stated in this policy.

13. No Exchange Policy

Swaadara does not offer product exchanges for change of mind, taste preference, incorrect customer orders, or other personal preferences.

Where an order issue is caused by a wrong, damaged, missing, expired, or unusable product, Swaadara may provide a replacement after verification instead of an exchange.

14. Inspection and Approval

All refund and replacement requests are subject to verification by Swaadara.

Providing photographs, videos, order details, or other requested information does not automatically guarantee approval of a refund or replacement.

Swaadara reserves the right to reject claims where:

  • The issue cannot be verified

  • The claim is submitted after the applicable reporting period

  • The product was correctly delivered and is in acceptable condition

  • The issue resulted from customer error or personal preference

  • The customer fails to provide the requested information or evidence

  • The claim otherwise does not fall within the eligible circumstances of this policy

The final decision regarding the eligibility of a refund or replacement will be made by Swaadara after reviewing the relevant details and evidence.

15. How to Contact Us

For any refund, replacement, damaged-order, missing-product, or other order-related issue, please contact us within the applicable time period.

Swaadara

Email: swaadara@gmail.com
Phone/WhatsApp: +91 93193 15436
Website: myswaadara.com

When contacting us, please include your order number and a clear description of the issue so that we can assist you efficiently.

16. Changes to This Policy

Swaadara reserves the right to modify, update, or amend this Refund, Return & Replacement Policy at any time.

Any changes will be posted on this page with the updated effective date. Customers are encouraged to review this policy periodically.

17. Final Terms

By placing an order through myswaadara.com, you acknowledge and agree that:

  • Food products cannot be returned simply because of a change of mind or personal preference.

  • No general returns or exchanges are accepted after delivery.

  • Refunds and replacements are available only in the specific circumstances described in this policy.

  • Eligible issues must be reported within 48 hours of delivery.

  • Appropriate photographs, videos, and order information may be required for verification.

  • Failed deliveries, refused deliveries, and orders returned due to incorrect customer-provided information are not eligible for a refund.

  • Reshipment of such returned orders will require payment of applicable shipping charges by the customer.

  • Refunds for approved eligible claims will be initiated within 7 working days.