Shipping & Delivery Policy

Last Updated: September 6, 2026

At Swaadara, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains how orders placed through myswaadara.com are processed, shipped, and delivered.

By placing an order with Swaadara, you agree to the terms of this Shipping & Delivery Policy.

1. Shipping Availability

Swaadara currently ships orders within India only.

We do not currently offer international shipping.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–3 working days after the order is successfully placed and payment is confirmed, where applicable.

Orders placed on weekends, public holidays, or during periods of exceptionally high order volume may require additional processing time.

Once your order has been dispatched, you will receive tracking information so that you can track your shipment.

3. Delivery Timeline

After dispatch, orders are generally expected to reach the customer within 5–8 working days.

Some orders may arrive earlier depending on the destination and courier service. The 5–8 working day period is the estimated maximum delivery window provided by Swaadara under normal circumstances.

Delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, operational issues, remote locations, or other circumstances beyond Swaadara's control.

4. Shipping Charges

A flat shipping charge of ₹49 will be applicable to orders shipped within India, unless otherwise stated on the website or during checkout.

Any applicable shipping charges will be displayed to the customer before the order is completed.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders and serviceable locations.

COD availability may depend on the customer's PIN code, courier service availability, order value, or other operational factors.

If COD is not available for a particular order or location, the customer may be required to use an available prepaid payment method.

6. Order Tracking

Once your order has been dispatched, Swaadara will provide tracking details through the contact information provided by the customer at the time of placing the order.

Customers can use the tracking information to check the status and movement of their shipment.

Please ensure that your phone number and email address are entered correctly while placing your order.

7. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies.

Customers are responsible for being available at the provided delivery address and for responding to calls or messages from the courier partner when required.

If a customer is unavailable or does not respond to delivery attempts, the shipment may be returned to Swaadara.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes:

• Full name of the recipient

• Complete delivery address

• Correct PIN code

• Valid phone number

• Any other information required for successful delivery

Swaadara will not be responsible for delivery failure caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to Swaadara because of incorrect or incomplete customer-provided information, no refund will be issued.

If the customer wishes to have the order shipped again, the customer will be required to pay the applicable reshipment/shipping charges before the order is dispatched again.

9. Refused or Failed Deliveries

If a customer refuses to accept an order, is repeatedly unavailable, fails to respond to delivery attempts, or otherwise causes the delivery to fail, the courier may return the shipment to Swaadara.

Orders returned to Swaadara because of a failed, refused, or unsuccessful delivery are not eligible for a refund.

If the customer wants the order to be shipped again, the applicable reshipment charges must be paid by the customer before Swaadara dispatches the order again.

10. Damaged or Tampered Packages

Customers should inspect the package at the time of delivery.

If the outer package appears to be severely damaged, opened, or tampered with, customers are advised to refuse acceptance of the shipment and immediately contact Swaadara.

If a damaged or tampered package is accepted, the customer must contact Swaadara within 48 hours of delivery and provide appropriate photographs/videos and order details for investigation.

For more information about refunds or replacements for damaged products, please refer to our Refund, Return & Replacement Policy.

11. Wrong, Missing or Damaged Products

If you receive:

• A product different from what you ordered

• An incorrect quantity

• A missing product

• A product damaged during transit

• An expired product

• A product received in an unusable condition

please contact Swaadara within 48 hours of delivery.

The issue may be investigated by Swaadara, and an eligible replacement or refund may be provided in accordance with our Refund, Return & Replacement Policy.

Approved replacement shipments resulting from an error attributable to Swaadara will be shipped at no additional shipping cost to the customer.

12. Shipment Marked as Delivered but Not Received

If the courier tracking status shows that your order has been delivered but you have not received it, please contact Swaadara as soon as possible.

Swaadara will investigate the matter with the relevant courier partner.

Any refund, replacement, or other resolution will be determined after the courier investigation and based on the outcome of the investigation.

Customers may be required to provide additional information or confirmation to assist with the investigation.

13. Delays in Delivery

Swaadara makes reasonable efforts to ensure timely delivery. However, once an order has been handed over to the courier partner, certain circumstances may affect delivery timelines.

Swaadara will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier or logistics delays

• Severe weather conditions

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• Government restrictions

• Remote or difficult-to-service locations

• Incorrect customer information

• Failed delivery attempts

• Operational or technical issues with courier partners

• Unforeseen events affecting transportation or logistics

In such circumstances, the estimated delivery period may be extended.

14. Address Changes After Ordering

Customers should carefully verify their delivery address before completing an order.

If you need to change your delivery address after placing an order, please contact Swaadara as soon as possible.

Address changes can only be accommodated before dispatch, where operationally possible.

Once an order has been dispatched, Swaadara may not be able to change the delivery address.

If an order has to be returned because of an incorrect address provided by the customer, the terms under Incorrect or Incomplete Delivery Information will apply.

15. Delivery to Remote Locations

Delivery availability and timelines may vary for remote or difficult-to-service locations.

Orders to such locations may take longer than the standard estimated delivery period depending on courier availability and operational conditions.

16. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information

• Providing a valid and reachable phone number

• Being available to receive the shipment

• Responding to courier delivery attempts

• Checking the package upon delivery

• Reporting eligible delivery or product issues within the specified time period

Failure to fulfill these responsibilities may result in delivery failure or return of the shipment to Swaadara.

17. Reshipment of Returned Orders

If an order is returned to Swaadara because of:

• Incorrect or incomplete address

• Incorrect PIN code

• Incorrect phone number

• Customer refusal

• Customer unavailability

• Failure to respond to delivery attempts

• Any other customer-related reason resulting in the shipment being returned

Swaadara will not automatically refund the order.

If the customer requests another delivery attempt, the order may be reshipped after the customer pays the applicable reshipment/shipping charges.

18. Contact Us

For shipping, delivery, tracking, or order-related assistance, please contact:

Swaadara

Email: swaadara@gmail.com
Phone/WhatsApp: +91 93193 15436
Website: myswaadara.com

Please keep your order number available when contacting us so that we can assist you more efficiently.

19. Changes to This Shipping Policy

Swaadara reserves the right to modify or update this Shipping & Delivery Policy at any time.

Any changes will be posted on this page with the updated date. Customers are encouraged to review this policy periodically.

20. Final Terms

By placing an order through myswaadara.com, you acknowledge and agree that:

• Swaadara currently ships within India only.

• Orders are generally dispatched within 1–3 working days.

• Estimated delivery after dispatch is 5–8 working days.

• Delivery timelines are estimates and are not guaranteed.

• A flat shipping charge of ₹49 applies unless otherwise stated.

• COD is available on eligible orders and serviceable locations.

• Failed, refused, or customer-caused deliveries that are returned to Swaadara are not eligible for a refund.

• Reshipment of returned orders requires payment of applicable shipping charges by the customer.

• Customers should refuse severely damaged or visibly tampered packages where possible.

• Delivery issues and eligible product issues should be reported within 48 hours of delivery.

• Swaadara is not responsible for delays caused by courier partners or circumstances beyond its reasonable control.

• Refunds and replacements are subject to the terms of Swaadara's Refund, Return & Replacement Policy.